Welcome!

Video Authors: Elizabeth White, Yakov Fain, Liz McMillan, Dan Ristic, Jnan Dash

Related Topics: Video, Java IoT, Mobile IoT, Wearables

Video: Article

Cisco's New Collaboration Solutions To Support WebRTC

Built to support the upcoming WebRTC standard, Jabber Guest can be combined with Cisco Contact Center Enterprise

Click here to follow ▸@WebRTCSummit

At its annual Collaboration Summit event, Cisco (NASDAQ: CSCO) Thursday announced the next phase of its vision for collaboration, which focuses on delivering innovations that embrace the modern workspace and enable users to work smarter and more efficiently from virtually anywhere. Cisco designed the new solutions specifically with the goal of making it easier for teams to instantly connect, communicate and collaborate -- so people can respond faster and make decisions more quickly. Tailor-made for the increasingly mobile and distributed workforce, these new innovations are simple to use, are highly intuitive and make collaboration easy to scale across organizations of all sizes.

The modern workspace will integrate tools at work with many of the tools employees use at home; support mobility trends that enable people to access information and communicate from their device of choice in ways not possible just a short time ago, and simplify processes -- for workers and IT alike -- while maintaining security.

Register FREE for WebRTC Summit here ▸ http://bit.ly/1exOL9h
WebRTC Journal
Home

Enabling Mobile Workers and Distributed Teams to Work More Efficiently
Today's organizations need to support mobile workers by providing them with collaboration technologies that are designed around mobility first. Cisco is fully focused on delivering the technologies that remove barriers to instant collaboration and make using technology delightful. To give organizations a fast onramp to secure communications, today Cisco announced Cisco Expressway®, an advanced gateway that maintains security without the need for device-level registration, accounts, and passwords. This means that users, regardless of location, can gain instant access to all of their collaboration tools -- helping to make communications happen faster and more efficiently. As a key component of the Cisco® Collaboration Edge Architecture, Cisco Expressway is optimized for real-time collaboration, and secures voice, instant messaging (IM) and video communications from Jabber® and TelePresence® endpoints with Transport Layer Security -- the same technology that's widely used to secure e-commerce transactions.

Simplifying Engagements with Collaboration Everywhere
Additionally, Cisco today announced Jabber Guest®, a solution that utilizes Expressway's security functionality to give "guest access" to anyone outside a corporate organization (e.g., a business partner, a consultant or a consumer needing assistance) so they can communicate with employees inside it using high-definition voice and video via a web browser or mobile device. Employees can also share data with those outside the corporate organization -- and all of this can take place with the touch of a finger or click of a mouse. With this solution, guests simply click on a link provided through IM or on a company's website, and within seconds they can participate in a two-way video conversation with another party -- in the case of a consumer, he or she could use the camera in their smartphone or tablet to show a contact center agent a problem they are having with a product and get immediate feedback.

By giving enterprises the ability to add real-time voice, video, and data-sharing capabilities from their websites, email communications and mobile applications, Jabber Guest can help improve sales, speed problem resolution and drive customer satisfaction. Built to support the upcoming WebRTC standard, Jabber Guest can be combined with Cisco Contact Center Enterprise -- a solution that helps to ensure that calls are routed to the right agent for even faster time to resolution. To see a demonstration of this innovation, click here.

Introducing endpoints designed for simplicity and scale
To bring the elegance and simplicity of best-of-breed personal tech products into the workplace, Cisco has completely rethought the capabilities, industrial design and user experience of its collaboration portfolio, and several products announced today reflect this design and ease-of-use commitment. In its second generation, the Cisco TelePresence MX300 team or room-based endpoint features a more modern, sleek and approachable design that blends functionality and clean lines to maximize aesthetic appeal and usability.

This endpoint, which can be quickly assembled and auto-provisioned in about 15 minutes, also comes with a new "dual display" feature that allows users to easily connect an additional screen or monitor, enhancing content-sharing capabilities. Also, optional multi-party conferencing is now easier than ever: up to four endpoints can connect simultaneously without the need for a multipoint control unit, or MCU. The MX300, generally available in December, also supports H.264 SVC for additional interoperability with third-party systems.

Cisco also unveiled the Cisco IP Phone 7800 Series. Optimal for midmarket customers, these phones have a new ergonomic design, come with intuitive navigation and wideband audio on all paths, and are available now. Since they are PoE class-1 devices, they are very frugal in terms of power consumption and also intelligent -- they can automatically power down during off-hours, saving energy and helping to reduce costs by as much as 60 percent.

Marrying the mobile and on-premise worlds to get work done faster
Cisco today announced a set of capabilities that blurs the line between the mobile world -- which includes many of the devices end users prefer to use at home -- and fixed/on-premise collaboration environments. Called Intelligent Proximity, this innovation allows users to link their personal mobile devices with on-premise products in the office to enhance the experience.

Cisco's first endpoint to benefit from Intelligent Proximity is the Android-based Cisco DX650 Smart Desk Phone. Starting in November, DX650 customers will be able to wirelessly sync their desk phones with their Apple and Android mobile phones. Users can easily import contacts and call histories from their mobile phones to the DX650, and can move a call already in progress from their mobile device to the DX650 (enabling them to take advantage of the superior audio quality of their desk phone when in range) and back again (when mobility is needed). Click here to see Intelligent Proximity on the DX650.

Infrastructure advancements that simplify IT management of collaboration tools
As an organization's collaboration technology footprint grows in both size and importance to the company, IT also needs new ways of working -- namely a streamlined approach to managing these ever-expanding environments. Cisco Prime Collaboration® gives IT a single unified management console from which to manage the vast majority of Cisco collaboration products -- from it they can deploy servers, provision devices from the phones on users' desks to the Jabber clients on their laptops, and provide general feature management and service assurance. Additionally, with the emergence of BYOD (Bring Your Own Device) within the workplace, Prime Collaboration allows IT to give users permission to easily add their own devices to the system - phones, tablets, etc. This helps employees to get connected faster and drives more meaningful communications.

More Stories By Carmen Gonzalez

Carmen Gonzalez is the co-founder, president, and CEO of SYS-CON Media, Cloud Expo, Inc. and Ulitzer, Inc.

Carmen has been in charge of SYS-CON's sales and marketing functions since 1994. Under her leadership, the company was named by Inc 500, among the fastest growing 500 privately held companies in North America three years in a row.

IoT & Smart Cities Stories
Moroccanoil®, the global leader in oil-infused beauty, is thrilled to announce the NEW Moroccanoil Color Depositing Masks, a collection of dual-benefit hair masks that deposit pure pigments while providing the treatment benefits of a deep conditioning mask. The collection consists of seven curated shades for commitment-free, beautifully-colored hair that looks and feels healthy.
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
The textured-hair category is inarguably the hottest in the haircare space today. This has been driven by the proliferation of founder brands started by curly and coily consumers and savvy consumers who increasingly want products specifically for their texture type. This trend is underscored by the latest insights from NaturallyCurly's 2018 TextureTrends report, released today. According to the 2018 TextureTrends Report, more than 80 percent of women with curly and coily hair say they purcha...
We all love the many benefits of natural plant oils, used as a deap treatment before shampooing, at home or at the beach, but is there an all-in-one solution for everyday intensive nutrition and modern styling?I am passionate about the benefits of natural extracts with tried-and-tested results, which I have used to develop my own brand (lemon for its acid ph, wheat germ for its fortifying action…). I wanted a product which combined caring and styling effects, and which could be used after shampo...
The platform combines the strengths of Singtel's extensive, intelligent network capabilities with Microsoft's cloud expertise to create a unique solution that sets new standards for IoT applications," said Mr Diomedes Kastanis, Head of IoT at Singtel. "Our solution provides speed, transparency and flexibility, paving the way for a more pervasive use of IoT to accelerate enterprises' digitalisation efforts. AI-powered intelligent connectivity over Microsoft Azure will be the fastest connected pat...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.