Welcome!

Video Authors: Elizabeth White, Yakov Fain, Liz McMillan, Dan Ristic, Jnan Dash

Related Topics: Video, Java IoT, Mobile IoT, Wearables

Video: Article

Cisco's New Collaboration Solutions To Support WebRTC

Built to support the upcoming WebRTC standard, Jabber Guest can be combined with Cisco Contact Center Enterprise

Click here to follow ▸@WebRTCSummit

At its annual Collaboration Summit event, Cisco (NASDAQ: CSCO) Thursday announced the next phase of its vision for collaboration, which focuses on delivering innovations that embrace the modern workspace and enable users to work smarter and more efficiently from virtually anywhere. Cisco designed the new solutions specifically with the goal of making it easier for teams to instantly connect, communicate and collaborate -- so people can respond faster and make decisions more quickly. Tailor-made for the increasingly mobile and distributed workforce, these new innovations are simple to use, are highly intuitive and make collaboration easy to scale across organizations of all sizes.

The modern workspace will integrate tools at work with many of the tools employees use at home; support mobility trends that enable people to access information and communicate from their device of choice in ways not possible just a short time ago, and simplify processes -- for workers and IT alike -- while maintaining security.

Register FREE for WebRTC Summit here ▸ http://bit.ly/1exOL9h
WebRTC Journal
Home

Enabling Mobile Workers and Distributed Teams to Work More Efficiently
Today's organizations need to support mobile workers by providing them with collaboration technologies that are designed around mobility first. Cisco is fully focused on delivering the technologies that remove barriers to instant collaboration and make using technology delightful. To give organizations a fast onramp to secure communications, today Cisco announced Cisco Expressway®, an advanced gateway that maintains security without the need for device-level registration, accounts, and passwords. This means that users, regardless of location, can gain instant access to all of their collaboration tools -- helping to make communications happen faster and more efficiently. As a key component of the Cisco® Collaboration Edge Architecture, Cisco Expressway is optimized for real-time collaboration, and secures voice, instant messaging (IM) and video communications from Jabber® and TelePresence® endpoints with Transport Layer Security -- the same technology that's widely used to secure e-commerce transactions.

Simplifying Engagements with Collaboration Everywhere
Additionally, Cisco today announced Jabber Guest®, a solution that utilizes Expressway's security functionality to give "guest access" to anyone outside a corporate organization (e.g., a business partner, a consultant or a consumer needing assistance) so they can communicate with employees inside it using high-definition voice and video via a web browser or mobile device. Employees can also share data with those outside the corporate organization -- and all of this can take place with the touch of a finger or click of a mouse. With this solution, guests simply click on a link provided through IM or on a company's website, and within seconds they can participate in a two-way video conversation with another party -- in the case of a consumer, he or she could use the camera in their smartphone or tablet to show a contact center agent a problem they are having with a product and get immediate feedback.

By giving enterprises the ability to add real-time voice, video, and data-sharing capabilities from their websites, email communications and mobile applications, Jabber Guest can help improve sales, speed problem resolution and drive customer satisfaction. Built to support the upcoming WebRTC standard, Jabber Guest can be combined with Cisco Contact Center Enterprise -- a solution that helps to ensure that calls are routed to the right agent for even faster time to resolution. To see a demonstration of this innovation, click here.

Introducing endpoints designed for simplicity and scale
To bring the elegance and simplicity of best-of-breed personal tech products into the workplace, Cisco has completely rethought the capabilities, industrial design and user experience of its collaboration portfolio, and several products announced today reflect this design and ease-of-use commitment. In its second generation, the Cisco TelePresence MX300 team or room-based endpoint features a more modern, sleek and approachable design that blends functionality and clean lines to maximize aesthetic appeal and usability.

This endpoint, which can be quickly assembled and auto-provisioned in about 15 minutes, also comes with a new "dual display" feature that allows users to easily connect an additional screen or monitor, enhancing content-sharing capabilities. Also, optional multi-party conferencing is now easier than ever: up to four endpoints can connect simultaneously without the need for a multipoint control unit, or MCU. The MX300, generally available in December, also supports H.264 SVC for additional interoperability with third-party systems.

Cisco also unveiled the Cisco IP Phone 7800 Series. Optimal for midmarket customers, these phones have a new ergonomic design, come with intuitive navigation and wideband audio on all paths, and are available now. Since they are PoE class-1 devices, they are very frugal in terms of power consumption and also intelligent -- they can automatically power down during off-hours, saving energy and helping to reduce costs by as much as 60 percent.

Marrying the mobile and on-premise worlds to get work done faster
Cisco today announced a set of capabilities that blurs the line between the mobile world -- which includes many of the devices end users prefer to use at home -- and fixed/on-premise collaboration environments. Called Intelligent Proximity, this innovation allows users to link their personal mobile devices with on-premise products in the office to enhance the experience.

Cisco's first endpoint to benefit from Intelligent Proximity is the Android-based Cisco DX650 Smart Desk Phone. Starting in November, DX650 customers will be able to wirelessly sync their desk phones with their Apple and Android mobile phones. Users can easily import contacts and call histories from their mobile phones to the DX650, and can move a call already in progress from their mobile device to the DX650 (enabling them to take advantage of the superior audio quality of their desk phone when in range) and back again (when mobility is needed). Click here to see Intelligent Proximity on the DX650.

Infrastructure advancements that simplify IT management of collaboration tools
As an organization's collaboration technology footprint grows in both size and importance to the company, IT also needs new ways of working -- namely a streamlined approach to managing these ever-expanding environments. Cisco Prime Collaboration® gives IT a single unified management console from which to manage the vast majority of Cisco collaboration products -- from it they can deploy servers, provision devices from the phones on users' desks to the Jabber clients on their laptops, and provide general feature management and service assurance. Additionally, with the emergence of BYOD (Bring Your Own Device) within the workplace, Prime Collaboration allows IT to give users permission to easily add their own devices to the system - phones, tablets, etc. This helps employees to get connected faster and drives more meaningful communications.

More Stories By Carmen Gonzalez

Carmen Gonzalez is the co-founder, president, and CEO of SYS-CON Media, Cloud Expo, Inc. and Ulitzer, Inc.

Carmen has been in charge of SYS-CON's sales and marketing functions since 1994. Under her leadership, the company was named by Inc 500, among the fastest growing 500 privately held companies in North America three years in a row.

@ThingsExpo Stories
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
New competitors, disruptive technologies, and growing expectations are pushing every business to both adopt and deliver new digital services. This ‘Digital Transformation’ demands rapid delivery and continuous iteration of new competitive services via multiple channels, which in turn demands new service delivery techniques – including DevOps. In this power panel at @DevOpsSummit 20th Cloud Expo, moderated by DevOps Conference Co-Chair Andi Mann, panelists will examine how DevOps helps to meet th...
SYS-CON Events announced today that Hitachi Data Systems, a wholly owned subsidiary of Hitachi LTD., will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City. Hitachi Data Systems (HDS) will be featuring the Hitachi Content Platform (HCP) portfolio. This is the industry’s only offering that allows organizations to bring together object storage, file sync and share, cloud storage gateways, and sophisticated search an...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
SYS-CON Events announced today that Juniper Networks (NYSE: JNPR), an industry leader in automated, scalable and secure networks, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. The company co-innovates with customers and partners to deliver automated, scalable and secure network...
Five years ago development was seen as a dead-end career, now it’s anything but – with an explosion in mobile and IoT initiatives increasing the demand for skilled engineers. But apart from having a ready supply of great coders, what constitutes true ‘DevOps Royalty’? It’ll be the ability to craft resilient architectures, supportability, security everywhere across the software lifecycle. In his keynote at @DevOpsSummit at 20th Cloud Expo, Jeffrey Scheaffer, GM and SVP, Continuous Delivery Busine...
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
SYS-CON Events announced today that T-Mobile will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on ...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
NHK, Japan Broadcasting, will feature the upcoming @ThingsExpo Silicon Valley in a special 'Internet of Things' and smart technology documentary that will be filmed on the expo floor between November 3 to 5, 2015, in Santa Clara. NHK is the sole public TV network in Japan equivalent to the BBC in the UK and the largest in Asia with many award-winning science and technology programs. Japanese TV is producing a documentary about IoT and Smart technology and will be covering @ThingsExpo Silicon Val...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
SYS-CON Events announced today that CollabNet, a global leader in enterprise software development, release automation and DevOps solutions, will be a Bronze Sponsor of SYS-CON's 20th International Cloud Expo®, taking place from June 6-8, 2017, at the Javits Center in New York City, NY. CollabNet offers a broad range of solutions with the mission of helping modern organizations deliver quality software at speed. The company’s latest innovation, the DevOps Lifecycle Manager (DLM), supports Value S...
With billions of sensors deployed worldwide, the amount of machine-generated data will soon exceed what our networks can handle. But consumers and businesses will expect seamless experiences and real-time responsiveness. What does this mean for IoT devices and the infrastructure that supports them? More of the data will need to be handled at - or closer to - the devices themselves.
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.